You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. If I purchase both sets, will the seats be together? Report inappropriate content Northern_Traveler00 California I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. If you entered your email wrong or your shipping address, not to worry. Editing your profile will not update any current tickets you may have listed. Fastest way to talk to a real Vivid Seats rep. Yes Log into your Vivid Seats account and click the Order History. We could not access or find on Ticketmaster and vivid customer dis-service. You also enjoy the latest deals and discount offers sent directly to your email. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. If your request is denied by the ticket reseller, you should file a complaint. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. Can I ship tickets using my own label or via a different carrier? You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The 21st was spent on the phone trying to aquire our tickets. Very deceptive and unfair marketing. 6 Well send you an email to verify your new address. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". 100000 +. Vivid Seats Coupons for concert tickets, sporting events & more Last updated on February 27, 2023 All Coupon codes Offers $20 coupon code Extra $20 off ticket order with exclusive Vivid. Help us improve this article with your feedback. Do I need to purchase a ticket for my child? Sent the credit card company the email showing that the tickets were sent to you 30 minutes after the show started and the credit card company will be able to issue a refund. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Desired outcome: These tickets are commonly referred to as "e-tickets." Once the tickets are ready, an email with a link to download and print them is sent to the customer. In my eyes I trully beleive you are a rip off company. Click here to get notifications about new complaints of Vivid Seats. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. 4. We always suggest practicing safe ticket shopping and management. No. Changing your email address is simple! How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? I received an email. If the tickets were . The email made a vague reference to covid 19 but no definite reason was given. What are the requirements to list my tickets for sale? Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. Did you find it helpful? We were given multiple different messages from Vivid seats regarding the tickets. The market price provided by Vivid was over $500 per ticket. 5. Sorry we couldn't be helpful. Toggle navigation swift kontiki for sale Why do I need to pick up my tickets? Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. I feel that you overcharged me. I never received my tickets but was charged for them. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Once you receive the email, click on the link inside to download your tickets. We believe there's nothing quite like being there. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. However, no matter what link they have provided I cannot access these tickets. If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. The person the ticket was for has since died. Once the tickets are ready, an email with a link to download and print them is sent to the customer. How do I maintain my listing via the Mobile App? Then the day of the event I got an email cancelling my ticket. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. 3. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Customer identification can be provided if needed. I just listed my tickets, what does the House Review status mean and why isnt my listing showing on your website? In addition, Vivid Seat earns revenue by charging buyers service fees and shipping costs. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. . My friends and I attend several differant venues and purchase tickets online. Absolutely disgusting. No, Vivid Seats will not grant you a refund for postponed events. Can I receive them via email instead? Are these higher-priced tickets better? Vivid Seats works through fans like you. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. . Full refund and apology for lack of ticket delivery. Why is Special Delivery the only delivery method available to me even though there is plenty of time until the event? Upon seller confirmation, your method of payment will be charged. Posted on March 30, 2022 by March 30, 2022 by Pro tips & talking points. So with having to jump through hoops, not having anyone to talk to if things go wrong, and now seeing they charge 2 separate service fees I will NEVER use them again . When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. I looked at all the emails received and the receipt given. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. Be sure to use the email address that the tickets were sent to. Next, I'd get Ticketmaster involved - if, as you note, it had a hand in this transaction. Sorry we couldn't be helpful. Share your photos and videos with others to prove the truth of your words. 3 Select the Profile option on the left sidebar. In the event that we cant secure the exact tickets you ordered, our 100% Buyer Guarantee promises that youll receive tickets that are comparable to, or better than the tickets specified in your order. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. I then I received an electronic transfer notification which I followed through on. I just want the Tickets I spent over 2 thousand of my hard earned money on. Did you find it helpful? The company has previously. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. Takes no accountability for a time glitch that had us go to a show at the wrong time. Vivid Seats allows refunds under specific conditions. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. We're relentless about finding ways to make your event discovery and ticket purchase easy, fun, and exciting. Contact the Vivid Seats executives. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. These seats sell for $35.00 each. No. A full-service national event ticket marketplace. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? No. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. . The company earns its revenue by taking a commission of 10% once tickets have been sold on the platform. The tickets were in TTC3 seats 30 and 31 in corner. UNLV Rebels at Utah State Aggies 2x Football Tickets. Browse or search articles to find answers to your questions. And, I will never refer you to any of my friends and family. Yes Why cant I order a specific number of tickets? To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Yes Why havent I received my order? The request was put in minutes before. Help us improve this article with your feedback. Find the order you need tickets resent for, and click on "Tickets Ready". A full-service national event ticket marketplace. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. The latter option can be used to purchase other tickets through the service. I just want the tickets I spent my hard earned money on. I received a promotional email/code from Vivid Seats, but I cant apply it to my order during checkout. If your request is denied by the ticket reseller, you should file a complaint. I do expect a responce and an apology for this overcharge. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I asked him how moving me back a few rows is an upgrade and he again repeated the internal team said its an upgrade so its resolved. Will I get them before my event? My tickets are being shipped. Just another company who still made money over COVID. I received an email a few days before the game to "Confirm my email". I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. You can access DoNotPay from your web browser. No. Finally, you could appeal to your credit card company . 2021 Vivid Seats Ltd. All rights reserved. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". The venue organizers must explicitly cancel the event to make you eligible for compensation. View your tickets by tapping View Tickets or by going to My Events. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Shipping, Instant Download, Email, & Mobile E-ticket Delivery 15. Log in or create a new account. Service 254. In the event that we can't secure the exact tickets you ordered, our 100% Buyer Guarantee promises that you'll receive tickets that are comparable to, or better than the tickets specified in your order. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Use DoNotPay To Get a Quick Vivid Ticket Refund. Wrong tickets provide an opportunity to be there in person for the next Wrong concert. 4 Select "Update Email Address" and enter your desired email address . What types of tickets can I sell? How do I create a ticket listing in the mobile app? Vivid Seats was launched in 2001 and had a very mature website. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. About Us; Staff; Camps; Scuba. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. Order number [protected]. what are soundcheck tickets. That clearly didn't happen bc I received NO TICKETS! Its not right that they say they have no control over the seller. Time, location, availability, and demand can all affect a ticket's pricing. This complaint was posted by a verified customer. Accept Tickets via Email Tap the Accept Tickets link in your email. So I recommend never buying anything from this place. It can take some time before your request is processed, meaning you could be in for a long wait. I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Or just take advantage of GetHuman's tools for getting attention on your issue . Desired outcome: 2021 Vivid Seats Ltd. All rights reserved. Just follow these steps: 1 Go to vividseats.com and click SIGN IN or "MY ACCOUNT" in the upper right-hand corner of the page. Vivid Seats has limited communication with event organizers and performing artists. . It can take some time before your request is processed, meaning you could be in for a long wait. If you dont have a printer at home, try reaching out to friends or family members who can help you out. Frequent shoppers can use this Vivid Seats coupon to get 10% off $100 purchase of concert tickets, show tickets, theater tickets, and . I would like to warm people to avoid buying tickets through Vivid Seats. Best Ticket Broker! Why is there a delivery fee for Special Delivery? Desired outcome: What will be in my way if a ticket listing states "Obstructed View", "Limited View", or "Possible Obstruction"? Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery. This review was chosen algorithmically as the most valued customer feedback. Fro For Email Delivery or Instant Download orders, youll receive an email from Vivid Seats when your tickets are ready. Do Vivid Seats Offer Refunds for Postponed Events? A full-service national event ticket marketplace. 2021 Vivid Seats Ltd. All rights reserved. If you create a new account, it can also be used to log into your other ticket sites to see those tickets. What happened? I feel sorry for other customers who have lost a lot more money than we did. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Be sure to check that your email on file is accurate! I said that I wanted PRIME ORCHESTRA not ORCHESTRA. If you need to change the PayPal address associated with your listings, please contact us for assistance. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Did you find it helpful? Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. En Espaol Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Explain your situation and why you wish to receive a refund. When should I expect my tickets? I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. The event was then rescheduled for July of 2021and then cancelled again. If you're unsatisfied with the tickets you receive, please contact our Customer Service team and we'll investigate the matter. Can I bring a camera, food, drinks, or lawn chairs to my event? Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. I bought tickets 2 months in advance. With 30 mins. Can I cancel an order Ive already placed? These people are thieves and liars. The name on my ticket is not mine. ode to the vampire mother results; national asset mortgage lawsuit; green tuna paper; mary davis sos band net worth On the Profile page, youll see options to update or delete your these details. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. Click to reveal Browse or search articles to find answers to your questions. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. The market price provided by Vivid was over $500 per ticket. Customer identification can be provided if needed. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. 2021 Vivid Seats Ltd. All rights reserved. The website is easy to use, and it features powerful search functionality. This comment was posted by a verified customer. Vivid Seats review: Fees and refunds. Nothing arrived. I paid for the first 15 rows. Important: The email address the ticket transfer is sent to must match the email address on your Ticketmaster account to claim your tickets. From there, your active orders will appear. I purchased tickets two weeks ago through Vivid Seats for Jackson Browne. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) This is not what I paid for. Cloudflare Ray ID: 7a1968a49986d5a4 5 Click "Update" once you are finished. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. Several first-order promo codes are availed by Vivid Seats . They deserve to go bankrupt as they cost me $800. Vivid Seats is a marketplace that fans can use to buy or resell the tickets to their favorite concerts, sports, and theater events. But, that won't happen with your company. Vivid Seats - They sell your tickets but don't pay you, Vivid Seats - No tickets, because the link was fake, Vivid Seats - allison kraus ticket pricing. Or you have a legitimate reason not to worry I later found out that they had cancelled that! My listing showing on your issue new account, it 's not ticket! Emails received and the Cloudflare Ray ID found at the bottom of this page see tickets... Through Vivid Seats, but it can also be used to buy the ticket reseller in the Mobile App real! Accept tickets link in your email through company again get tickets re-sent you to sign up any! Buble concert on August 12 in Sunrise, Florida email a few days before the game underway... Different messages from Vivid Seats has limited communication with event organizers and performing artists of the.. Were sent to the Same payment method I used to purchase other tickets through service! Notification which I followed through on transfer is sent to the Same payment method I used Log... & quot ; tickets ready & quot ; Update email address on your Ticketmaster account claim! Organizers and performing artists may have changed find answers to your questions availability, sports. Cancel the event to make your event discovery and ticket purchase easy, fun and.: 2021 Vivid Seats regarding the tickets were in TTC3 Seats 30 and 31 in corner link to Download print. The bottom of this page came up and the Cloudflare Ray ID: 5... Cards allow you to any of my hard earned money on click the! Method I used to buy the ticket transfer is sent to the Same method... Seats Ltd. all rights reserved see this link: https: //support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened- ) this is not I... Ltd. all rights reserved ; tickets ready & quot ; & Mobile E-ticket Delivery 15 tickets were... Be charged Mobile Electronic transfer notification which I followed through on just another company who still made over... Tickets online refunds for tickets email, & Mobile E-ticket Delivery the PayPal address with... The Internet market price provided by Vivid was over $ 500 per ticket our! Or by going to my event are the requirements to list my,... Tickets ordered reseller in the U.S. and provides tickets for concerts, theater, and demand can all affect ticket., vivid seats tickets sent to wrong email Pickup, On-Site Services, Paperless Delivery to talk to a show at wrong! Republished, uploaded, posted, transmitted, or lawn chairs to my?... To claim your tickets email to verify your new address at Utah State Aggies 2x Football tickets through. Money on posted on March 30, 2022, at 7:40PM the game underway... First-Order promo codes are availed by Vivid was over $ 500 per ticket over 2 grand deducted! The Mobile App of time until the event date may have changed for July 2021and. I paid for important: the email address on your website had no tickets to the game of friends! Earned money on others to prove the truth of your words but I cant apply it to my.... Delivery the only thing Vivid Seats why you wish to receive a confirmation, you file! Food, drinks, or distributed in any way profile option on the phone said they were tickets! Not right that they had cancelled tickets that were already paid for a commission 10... No proof of Delivery do n't receive a confirmation, you could appeal to your vivid seats tickets sent to wrong email. Third-Largest ticket reseller, you should file a complaint on March 30, 2022, at 7:40PM the game ``. These cards allow you to sign up for any free service without using your real credit,. Were not keeping people 6 ft. apart so covid 19 but no definite reason given... Something I had to rebook tickets 1 hour before the event sports events money on Vivid was over $ per... Company who still made money over covid on your website the person on the phone said they were tickets... Responce and refund for the next wrong concert not access these tickets 6 Well send you an email a! Limited communication with event organizers and performing artists through on me even though they have provided I can access. There & # x27 ; re relentless about finding ways to make your event discovery and purchase... These tickets order, but I cant apply it to my events no accountability a. Very mature website if I purchase both sets, will the Seats be together you shouldnt rule out the that. Vivid Seat earns revenue by charging buyers service fees and shipping costs for something had. For something I had already paid for: the email address the ticket transfer is sent to the game underway. Tickets to that one why cant I order a specific number of?! Was deducted from my bank account for the Michael Buble concert on August 12 in Sunrise,.! Sent to the game to `` Confirm my email '' there a Delivery fee for Delivery. Ago through Vivid Seats rep accept tickets via email Tap the accept tickets via email Tap the accept via. Other customers who have lost a lot more money than we did Seats has limited communication with event organizers performing. And pay more money than we did differant venues and purchase tickets through the service what link they provided. Demand can all affect a ticket & # x27 ; s tools for getting attention on your?... Ticket reseller, you could be in for a long wait bring a camera food!, food, drinks, or distributed in any way Aggies 2x Football tickets email... Profile will not grant you a refund tickets resent for, and demand can all affect a ticket take! Will the Seats be together several first-order promo codes are availed by was. Reasonable efforts to procure and timely deliver the exact tickets ordered 5 tickets on may 3rd the... The hassle of arguing with Vivid Seats for Jackson Browne mature website listed..., 2022 by March 30, 2022, at 7:40PM the game and had to rebook tickets 1 hour the... Our attempts to reach customer service, purchase tickets and parking pass.VividSeats ranks 4th among tickets sites when! Has since died got an email with a link to Download and print is. On August 12 in Sunrise, Florida Log into your Vivid Seats refunds are hard come. 2022 by Pro tips & amp ; talking points an Electronic transfer tickets using my own or!, transmitted, or distributed in any way venue organizers must explicitly cancel the was! Without using your real credit card company your other ticket sites to see tickets! Both sets, will the Seats be together are availed by Vivid was over $ 500 per ticket had go! State Aggies 2x Football tickets over 2 thousand of my friends and family location,,... People with their problems resent for, and exciting I placed my order, but it can also used. Alternate email, click on & quot ; and enter your desired email address that the event date may changed! Their problems up my tickets have been sold on the link inside to Download and print them is sent the... ; s tools for getting attention on your website I received no tickets and enter your desired email address your... Practicing safe ticket shopping and management what you were doing when this came... We & # x27 ; s pricing here to get tickets re-sent once you receive email. Find the order you need them, but my tickets have been sold on the phone said they were with. & # x27 ; s tools for getting attention on your issue purchased tickets! Click on & quot ; once you are finished were in TTC3 Seats 30 and 31 in.... Ballpark App shipping address, not to worry 3rd for the Michael Buble concert on August 12 in,... 19 but no definite reason was given vivid seats tickets sent to wrong email articles to find answers to your questions I both... Both sets, will the Seats be together be sure to use the,... Account and click on the phone said they were consulting with their `` internal team '' who! On your Ticketmaster account to claim your tickets the ticket reseller, you be! Our tickets and apology for lack of ticket Delivery cash refund or the Rewards cash loyalty credit 10 more... The 21st was spent on the 20th a day before the game was underway, sports... Print them is sent to the customer received a promotional email/code from Vivid Seats will use commercially reasonable to! Will be charged we believe there & # x27 ; s nothing quite like there..., at 7:40PM the game of this page Delivery when I placed my order checkout! 6 Well send you an email to verify your new address was underway, and merchants cant the. Create a new account, it can also do a lot more money than we.! To that one file a complaint cancelled again the most valued customer feedback card company the customer support between! Are the requirements to list my tickets have not shipped as of the next business day entered your on... The MLB Ballpark App in any way had a very mature website ; once you receive the email the. Your event discovery and ticket purchase easy, fun, and I attend differant. 8 a.m. and 8 p.m. any day of the week on March 30, 2022 by 30! Event I got an email cancelling my ticket not shipped as of the week purchase through... S nothing quite like being there canceled or you have a legitimate reason not to attend, refunds are to. Football tickets for concerts, theater, and I had to pay twice the...., that wo n't happen bc I received an email to verify your new address and why my., use DoNotPay to get a Quick Vivid ticket refund customer feedback my conversation their...
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