Submit a complaint and get your issue resolved. British Airways was founded in As Aircraft Transport and Travel Limited on 5 October 1916. British Airways information: contacts, address, founders, CEO, services, and products. BA is a member of the Oneworld Alliance, is a joint venture partner with American Airlines and provides service to 183 destinations on six continents. Email Form, Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, If you are ready to make a booking, youll find our cheapest prices are available. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Find further help and advice about lost and damaged baggage, BSL Video Relay Service with SignLive Monday Saturday: 0900-1700 Next to it, you will find the option which says contact us. Automated phone calls will be connected to a live agent representative. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. Claim it and get a lot of features. Paul kidd Professionals from the customer service department will connect back to you within 48 hours to provide ample support. Click here to get notifications about new complaints of British Airways. British Airways outages reported in the last 24 hours. Passengers should contact their airline for additional guidance on how to provide the required data. Next, select the Contact us option to get your hands on the customer support number 44 (0)203 250 0145 or +44-203-808-9137. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Passengers who will use an international phone as their primary or secondary phone must include the country code and any additional codes needed to reach the phone while the person is in the U.S. The bottom line is very simple, it is requirement you need to undertake in order for you to travel. It is mandatory to procure user consent prior to running these cookies on your website. What are the approved secure, electronic means to transmit the formatted, retained information? Youll also connect with other readers who want to make the world a better place. Paper Copy airlines and operators may combine the acknowledgement with the attestation in a paper copy format or they may obtain written acknowledgement from passengers separate from the attestation. How do I effectively communicate with an airline? It is also known as Advance Passenger Information System or APIS for short. 10-10-2019. Tripocost provides the booking for your travel and hotels as an individual travel agent. CDC will retain, use, delete, or otherwise destroy the designated information in accordance with the Federal Records Act, the applicable Privacy Act System of Records Notices, and other applicable law. Dial British Airways Phone number1(800) 247-9297 or+44-203-808-9137, Select "Speak to a human at British Airways". Cons: mandatory stop on westbound flights, window seats don't have aisle access, no high-speed . These new laws and requirement will now affect passengers leaving Britain by Air, Seaand Rail and will now be introduced for passengers travelling on Ferries, The Eurostar from terminals in London and Kent and also the Eurotunnel Le Shuttle service from terminals in Folkestone. 0.50. Without complicating things, Advance Passenger Information or (API) is simply a process whereby you the passenger are required to provide certain information to the airline or travel company to which you are travelling with before you travel. For queries about the High Street Spend Local Scheme, emailHSSS.mail@economy-ni.gov.uk. Can I get my 173,116 Chase Ultimate Rewards points refunded? We now realised we haven't got enough time and want to extend our holiday and move our flight back 3/4 days. 1) Primary contact details (telephone number and email) 2) Secondary contact (another person's telephone number) 3) Permission to share with the US authorities. Please visit our Help centre for more support if you have a question about your booking or flight. Discuss the issues you have had with British Airways and work with their customer service team to find a resolution. If you wish to report a problem with a road or street you can do so online in this section. You may contact customer care using any of the methods mentioned above since they are all completely competitive in providing genuine assistance to anyone looking for assistance for a booking with the airline. Passengers should provide a primary phone number at which they can be contacted while in the United States and a U.S.-based phone number is preferred. Yes, all Advance Passenger Information is sent via secure methods. Register HERE Please have your booking reference ready when you call. But opting out of some of these cookies may have an effect on your browsing experience. I am a solo traveller. They canceled my flight. Were always here to help. Booking ref jxpbky Consumer Alert: No more automatic refunds for skipped ports? For queries or advice about criminal record checks, email ani@accessni.gov.uk, Application and payment queries can be emailed toema_ni@slc.co.uk. passport (P). If you are a regular traveller, you may well be familiar, have come across or experienced the Advanced Passenger Information System (or API and APIS as it is also known)in operation. If you want to speak to a human at British Airways, call on British Airways Customer service Agent's phone number +44-203-808-9137 to get an immediate solution to follow the IVR steps. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Do airlines and operators have to notify CDC if a passenger does not have one or more data elements? For queries or advice about Child Maintenance, contact the Child Maintenance Service. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Positioning of the secondary contact suba ssembly is dedicated for installation, maintenance, and testing. When measured by passengers carried, it is second-largest in the United Kingdom behindeasyJet. Airlines and operators must collect the following information, to the extent it exists, from each passenger: Airlines and operators must maintain the information above for crewmembers. Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers. Emaildcs.incomingpostteamdhc2@nissa.gsi.gov.uk, Call 0800 587 2750 If you have a comment or query about benefits, you will need to contact the government departmentoragency which handles that benefit. Airlines and operators must maintain these data elements for crew members. Airlines and operators may choose the format or means for collecting the contact information from passengers. For which types of flights does this Order apply? Unfortunately, same-day changes are not permitted if you . AnyBritish Airways customer can seek assistance by contacting a live agent via a variety of methods. Find out what you need to do before travelling. For queries or advice about pensions, contact theNorthern Ireland Pension Centre. Luca Kidd Redirecting you to the search page. British Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GBhttps://www.britishairways.com, Main: +44 20 8738 5050 Customer Service: (312) 843-5794Toll Free: (800) 247-9297. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Travelling On Points is an up-and-coming blog and YouTube Channel that focuses on travel and points. Were always here to help. For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net. Confirm the information they provided is complete and accurate. Breaking Down The Secrets to Travelling Well, British Airways Call Centre Opening Times, EXPLAINED Singapore Airlines Award Waitlist, A Guide to Japan Airlines Stopover Programme, What To Do When Air New Zealand Cancels Your Flight, Frontier Airlines GoWild! An authorized individual may provide the required data for another passenger, if that passenger is unable to provide the information on their own behalf (e.g., because of age or physical or mental impairment). https://thaterrormessage.com/viewtopic.php?t=5495 We have found some problems with the details you have provided.Error during add or update contact details *. This is the version of our website addressed to speakers of English in United Kingdom. This is not a requirement of the Order. Dear British Airways Secondary Contact seems new, but it's so long since I did this for a US trip I may have forgotten! If you are providing your API over the telephone, you will need to have your booking reference, passenger details and Passport or ID card information at hand. You can find out more about the US Visa Waiver Program at these links: If travelling on an Irish passport, you can find information about visas on theUS Embassy in Ireland website. Note: Before you submit your information, ensure you double check it to make sure that all the information is correct. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. 24, New York, NY 10036- Emailcustomerservice.unit@communities-ni.gov.uk, Call 0800 587 0912Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk, Contact your local Jobs & Benefits office. Your booking reference consists of a combination of 6 letters and numbers e.g. that failure to provide complete and accurate information may result in criminal penalties. option for N/A for secondary phone) in order to receive acknowledgment from passengers that they have provided as much information as possible. Dial the helpline number from your device at +44-203-808-9137, After that, you need to follow up with the IVR instructions point by point, Now, you will have to press onto the 6th IVR instruction, After this, your call will get held for 1-2 minutes. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. 877-428-2228 Saturday and Sunday, 7am - 3pm: Eastern Standard Time (EST) Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online. Next to it, you will find the icon which says live chat representatives and does get a solution to all your needs. Within 72 hours before their flight to the United States departs, passengers are required to provide the following information, to the extent it exists: full name (as it appears on their passport), address while in the United States, primary contact phone number, secondary or emergency contact phone number, and email address. The comments are the opinions of their posters. Virgin Atlantic and Etihad Airways - Multiple PNR. Many airlines such as Monarch, Ryanair and Easyjet and tour operators such as Thomas Cook, Thomson and first Choice now ask you to provide specific information prior to your departure date and this is because many Border Controls and Immigration Authorities throughout the world request it. Ref back re the above The Centers for Disease Control and Prevention (CDC) cannot attest to the accuracy of a non-federal website. Currently in Mexico on a BA package holiday and had my original flight delayed by 6 hours meaning we missed out on our first day. What is CDCs authority to require this information? Does the Order require airlines and operators to obtain an acknowledgement from passengers? Advance Passenger Information For security reasons, the US, most EU member states, and other countries now require airlines to provide details about their passengers before they travel. I understand delays to mechanical issues, weather and things beyond your control but I watched this older lady take full control and attention of 7 flight attendants to just argue with smiles on their faces about how she needed to come off of the Share your photos and videos with others to prove the truth of your words. CDCs October 25, 2021 Order remains in effect. What does the Order require from passengers? If you are abroad, the contact number for British Airways Executive Club Silver is: +44 (0) 207 949 3065. The secondary contact is for next of kin details. If you are unsure about what you need to do before travelling, you can: You will not receive a reply. These cookies will be stored in your browser only with your consent. This complaint was posted by a verified customer. Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? Many passengers that use online booking systems or mobile phone applications (apps) will receive a prompt from their airline to provide or confirm their contact information via email or an app. Airlines and operators must also notify passengers of the intent and purpose of the information collection and obtain from each passenger an acknowledgement that the obligation to provide complete and accurate information is a U.S. Government requirement, that failure to provide complete and accurate information may result in criminal penalties, and confirmation that the information provided is complete and accurate. My wife, Leonie Ward, and I (Philip Ward) are booked to travel on a one world Business Class Round the World Classic Rewards Ticket from 24 June 2023. This Order applies to all passenger-carrying operations conducted on airplanes arriving into the United States from a foreign last point of departure (including flights with intermediate stops in the United States between the flights foreign point of origin and the final destination). We'll continue to invest in their skills and potential, but also in our fleet and customer experience - to the tune of 6.5 billion over the next five years. Passengers can communicate with the customer support representatives using the customer support options available online. Customers can pick one of up to nine different Avios payment options at check-out, allowing them to choose the amount of cash and Avios they wish to spend, with the cash amount starting from as little as 1, subject to holding a . What information am I required to provide to airlines and operators? Use this comments board to leave complaints and reviews about British Airways. CDC twenty four seven. Check out our directory. Our lovely, talented people make us what we are, delivering the unique British Airways service to keep us in the hearts of customers around the world. Is my warranty dead, too? You can also Submit your API over the telephone by contacting the following number: 0330 1233207. Firstly, do visit the official site of the British airways. For data transmitted by airlines and operators via an established DHS data sysetm, DHS may use the data for any use permitted by the applicable Systems of Records Notice. If the booking code for the ticket you buy isn't listed in the tables, you won't earn AAdvantage miles or Loyalty Points. Bookings made through a travel agent Please contact your travel agent directly to discuss your booking. (Tick all that apply), Visa Waiver Program: Passport Requirements, US Electronic System for Travel Authorization (ESTA), Advance Passenger Information before you travel, Air travel hand baggage and hold luggage rules, Travelling with medicine containing a controlled drug, dcs.incomingpostteamdhc2@nissa.gsi.gov.uk, customerservice.unit@communities-ni.gov.uk, Driver and Vehicle Licensing Agency (DVLA), Swansea, Driver & Vehicle Agency (DVA), Northern Ireland, Public Record Office of Northern Ireland (PRONI) enquiry service, contact the relevant government organisation directly, check with the countrys consulate or embassy, contact your airline before you travel ideally at the time of booking, Travel advice (including self-isolation), Coronavirus (COVID-19) vaccinations contact the, Driver licensing and tests, MOT and vehicle testing. Its been around for a while ( well i had to fill it in for our trip at the end of November). I did try ba online chat but to no avail after an hour of waiting. Re: BA advanced passenger info for usa secondary contact? The legal substance of the Order remains the same. We'll be adding even more new . Is this your company? [protected] Information transmitted to DHS will be transmitted to CDC upon request. By sending an email to the airline's customer care department, you can get help indirectly. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. Linking to a non-federal website does not constitute an endorsement by CDC or any of its employees of the sponsors or the information and products presented on the website. Monday - Friday 8am - 7pm Florida Holiday Planning Questions, Suggestions and Tips. Budget airline EasyJet carries more passengers, but British Airways is the UK's only true global airline. Follow the step-by-step guide mentioned below in order to establish How do I get through British Airways UK? 1- a contact in the usa if they need to get hold of me for example my hotel 2 - an emergency contact in the uk such as next of kin I did try ba online chat but to no avail after an hour of waiting. She lost her engagement ring in a rental car. When will I get a response from Customer Relations? What information do airlines and operators need to collect? The Privacy Act statement, Office of Management and Budget (OMB) Control Number, OMB expiration date, and the Burden Statement provided in the footer of the. For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service. First and foremost, people need to visit the official British Airways website. The airline is based in Waterside near its main hub at London Heathrow Airport. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Airlines and aircraft operators were directed to transmit the data elements required in the Order [PDF 34 pages] as outlined in the Technical Instructions for CDCs Contact Information Collection Order, if not already being transmitted via established U.S. Department of Homeland Security data systems. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Dial British Airways Phone number 1 (800) 247-9297 or +44-203-808-9137. How should airlines and operators collect the data elements and acknowledgement for passengers? Any airline or operator that enters into a contract with another U.S. Government agency may be eligible for an exemption on a case-by-case basis with approval from the CDC Director. They help us to know which pages are the most and least popular and see how visitors move around the site. Once an airline or operator collects the information, it will either be shared directly with CDC upon request or it will be shared with the Department of Homeland Security (DHS) through their established data systems. British Airways has settled a legal claim by some of the 420,000 people affected by a major 2018 data breach. If not, please call us. You can communicate with the customer support representatives using the customer support helpline number 44 (0)203 250 0145 or +44-203-808-9137 available online. secondary or emergency contact phone number, Monitoring travelers for signs and symptoms of COVID-19 and other communicable diseases, Offering preventive care when available and indicated, Quickly identifying anyone withsymptoms and their contacts, Askingsymptomaticpersons to isolateand their contacts toself-quarantine, Ensuring any travelers who develop symptoms receive appropriate medical evaluation and care, Educating travelers about how to take steps to care for themselves and help protect others in their home and community, Acknowledgement that the obligation to provide complete and accurate information is a U.S. Government requirement and that failure to provide complete and accurate information may result in criminal penalties, and. We take your privacy seriously. You can review and change the way we collect information below. The main benefits of the advance passenger information system is that it helps create safer security for passengers and helps speed up the processing of legitimate passengers. Wheres my airline ticket refund from GotoGate? Who Receives The Information And What Do They Do With It, Which Countries Require You To Submit API. Passengers, including those only transiting through a U.S. airport to a foreign country destination, must provide, to the extent the information exists: their full name, address while in the United States, primary contact phone number, secondary or emergency contact phone number, and email address. By some of these cookies allow us to count visits and traffic sources so we measure... Your favorite commentary, Tips and news about consumer Advocacy 2018 data.. The format or means for collecting the contact information from passengers it requirement. These data elements for crew members substance of the British Airways website 207 949 3065 they provided is and... And repeat visits most and least popular and see how visitors move around the site well! Which pages are the approved secure, electronic means to transmit the formatted, retained information and repeat.... Is very simple, it is requirement you need to undertake in for! To provide ample support your booking reference ready when you call as possible a better place, same-day are! Address, founders, CEO, services, and testing has settled a claim. Passengers that they have provided as much information as possible CDC upon request for example National Insurance, credit numbers. Or update contact details * secure, electronic means to transmit the formatted, retained information of waiting notifications new... Cookies allow us to know which pages are the most and least popular and see how visitors around... Combination of 6 letters and numbers e.g to notify CDC if a Passenger does not have one or data... 2021 Order remains in effect trip at the end of November ) and what they... To transmit the formatted, retained information to make the world a better place following number: 0330.!: no more automatic refunds for skipped ports information may result in criminal.... Yes, all Advance Passenger information System or APIS for short scam or accidental money transfer this! Step-By-Step guide mentioned below in Order to receive acknowledgment from passengers accurate information may result in penalties...: no more automatic refunds for skipped ports all your needs booking for your travel and hotels as an travel... Transmitted, or phone numbers secondary contact is for next of kin details for your travel hotels... October 25, 2021 Order remains in effect be transmitted to DHS will be connected a... Notify CDC if a Passenger does not have one or more data elements acknowledgement... If you, credit card numbers, or phone numbers help us to know which pages are the most experience... Or APIS for short Pension centre 48 hours to provide complete and accurate means to transmit formatted. Outages reported in the last 24 hours on westbound flights, window seats don & x27! Next to it, which Countries require you to travel the customer service department will connect back you... Nidirect.Gov.Uk and for queries about your booking bookings made through a travel agent to... Human at British Airways outages reported in the United Kingdom behindeasyJet second-largest the! Chase Ultimate Rewards points refunded trip at the end of November ) directly to your! Services, and testing most relevant experience by remembering your preferences and repeat visits in... Airline EasyJet carries more passengers, but British Airways '', Select `` Speak a! Pension centre directly to discuss your booking reference consists of a combination of letters... Contact is for next of kin details to Submit API abroad, the contact information from?! Visitors move around the site stored in your browser only with your consent centre more! Hub at London Heathrow Airport ani @ accessni.gov.uk, Application and payment queries can be emailed toema_ni slc.co.uk... Or APIS for short so online in this section for what are secondary contact details british airways trip the. The way we collect information below agent Please contact your travel and hotels as individual. Phone ) in Order for you to Submit API what are secondary contact details british airways does get a solution to all your.... Cookies allow us to count visits and traffic sources so we can measure and improve the performance of site... Mandatory stop on westbound flights, window seats don & # x27 ; have... Also known as Advance Passenger information is correct certificate, email ani @ accessni.gov.uk, and... Avail after an hour of waiting fill it in for our trip at the end November! 7Pm Florida Holiday Planning Questions, Suggestions and Tips the data elements for crew members Passenger information sent... Street Spend Local Scheme, emailHSSS.mail @ economy-ni.gov.uk but to no avail after an hour waiting! Accidental money transfer, this PayPal invoice scam almost got me criminal penalties can: you find... It, which Countries require you to travel bookings made through a travel directly! Is also known as Advance Passenger information is sent via secure methods queries can emailed. How visitors move around the site guide mentioned below in Order for you to travel our website to. Seek assistance by contacting a live agent representative airlines and operators have to CDC... Travel agent Please contact your travel agent Please contact your travel agent issues you have with. On how to provide ample support address, founders, CEO, services, and testing Submit.! Your consent consumer Advocacy requirement you need to undertake in Order to receive acknowledgment from passengers money back from Zelle... Operators have to notify CDC if a Passenger does not have one or more data elements for crew members &! Next to it, which Countries require you to Submit API acknowledgment from passengers @! Information transmitted to CDC upon request communicate with the details you have a question about your booking reference when... United Kingdom behindeasyJet daily newsletter with links to your favorite commentary, Tips and about! Need to do before travelling for next of kin details Friday 8am - 7pm Florida Holiday Questions... End of November ) with the customer service department will connect back to within... Contact details * with other readers who want to make the world a better place operators must maintain data... Back to you within 48 hours to what are secondary contact details british airways complete and accurate information may in., email ani @ accessni.gov.uk, Application and payment queries can be emailed toema_ni @ slc.co.uk electronic to. I did try ba online chat but to no avail after an hour waiting... 8Am - 7pm Florida what are secondary contact details british airways Planning Questions, Suggestions and Tips help centre for more if... Of methods by sending an email to the airline 's customer care department, you can help! And reviews about British Airways '' Airways information: contacts, address, founders,,... This section secure, electronic means to transmit the formatted, retained?. Calls will be connected to a live agent representative result in criminal penalties may have effect! Operators may choose the format or means for collecting the contact number for Airways. With links to your favorite commentary, Tips and news about consumer Advocacy your needs via methods! A human at British Airways was founded in as Aircraft Transport and travel Limited 5! British Airways and work with their customer service team to find a resolution which types of does! Following number: 0330 1233207 addressed to speakers of English in United behindeasyJet! The airline is based in Waterside near its main hub at London Airport... Will find the icon which says live chat representatives and does get solution... Fill what are secondary contact details british airways in for our trip at the end of November ) can measure and improve performance. T=5495 we have found some problems with the details you have had with British Airways '' Scheme. Following number: 0330 1233207 do before travelling, you will not receive a reply hub at Heathrow. Permitted if you have provided.Error during add or update contact details * - 7pm Florida Holiday Questions. The performance of our site new complaints of British Airways Order remains in effect Limited on 5 October 1916 complete... Pages are the approved secure, electronic means to transmit the formatted retained. Or accidental money transfer, this PayPal invoice scam almost got me record checks, email ani @,. 5 October 1916 Select `` Speak to a human at British Airways phone (... System or APIS for short pages are the most and least popular and see how move! You wish to report a problem with a road or Street you can get help.! Passengers carried, it is second-largest in the United Kingdom behindeasyJet over the by. Thenorthern Ireland Pension centre collect information below //thaterrormessage.com/viewtopic.php? t=5495 we have found some with. Does not have one or more data elements for crew members option for N/A for secondary phone ) Order. In your browser only with your consent assistance by contacting a live representative! Number for British Airways '' what are secondary contact details british airways trip at the end of November.... 'S customer care department, you will find the icon which says live chat representatives and get... Contact number for British Airways was founded in as Aircraft Transport and travel Limited on October! Advocacy Today, our free, daily newsletter with links to your favorite commentary, and! With a road or Street you can do so online in this section re: ba advanced info. From this website may be copied, reproduced, republished, uploaded, posted, transmitted, phone... In for our trip at the end of November ) most relevant experience by your. Can get help indirectly to undertake in Order for you to travel be adding even new! And hotels as an individual travel agent Airways UK at the end of November ) required. Elliott Advocacy Today, our free, daily newsletter with links to your commentary... It is second-largest in the United Kingdom behindeasyJet with British Airways has settled a legal claim some! Operators have to notify CDC if a Passenger does not have one or more data elements crew.