We are sorry to hear this. Your ticket number is 1046689" Every time you send this message is a missed opportunity to meaningfully engage with your customers. And when your support communications are efficient and effective, both your team and the customer will reap the benefits. Many customer service teams are positioned for 24/7 access, but many arent. In other words, give support reps the flexibility to facilitate communications in their own way based on the nature of the interaction. Lets face it customers are often reaching out to your support team with a question or complaint. You may unsubscribe from these communications at any time. Customer business relationships extend beyond solving problems. Thanks for reaching out to [COMPANY NAME]. The company issued a new date of expected delivery, but the package still didnt arrive. Its better to personalize your canned responses so they feel more relevant and specific. No matter how trained or well organized your team is, there will always be instances when you are not able to meet customer expectations. 1. (The post mortems on these incidents are here (link to webpage or resource}.). They clearly take fault without blowing the situation up into something catastrophic. w.attachEvent("onload", loader); They acknowledge exactly what was impacted, list what was unaffected, and give a link to more detail for those who want to explore it further. Whenever the IRCTC website not working for you then the first and foremost thing you should do is check its server status. Canned responses have more benefits such as reducing manual error due to exhaustion. Please click the link that we've sent to this address to post your question to our experts.Ok, I'll check my email. We acknowledge and apologize for how our mistake has created an inconvenience for you. When you reach out and need the customer to take an extra step, the communication should be clear, succinct, and easy for them to act upon. and the comments from the editors", My editor understood my intention and gave me a good advice !! This message should be straight to the point and neutral. Pro tip: Write canned responses the way youd normally speak to a friend or colleague. Why it works: Even though your agents may be offline, this response still reassures the customer that their request was received and will not float into the abyss. } Your email needs to have clear, pointed instructions so your customers can get it right in one go. Improve support efficiency: Support agents can use the time saved in common questions to handle more complex issues. ", a real person to guide me, instead of some AI :)", The best feature of this service is that the text is edited by a human. We know that your goal is to [CUSTOMER'S GOAL] and we want to assure you that we are doing everything within our power to resolve this situation. Think about what youd want to hear and how youd want to receive the information. Negative feedback is a great source of learning. Pro tip: Give your support reps the tools to create seamless customer experiences. We will provide additional updates once more information becomes available. A few weeks ago, you mentioned that you werent satisfied with the [INSERT SERVICE] you received. Your issue is resolved, we are closing the ticket. Service was fully restored at about {time}. Definition of diligently 1 as in actively in a manner involving great or constant activity struggling diligently to contact everyone who might need a ride to the polls Synonyms & Similar Words Relevance actively vigorously assiduously busily tirelessly laboriously energetically industriously indefatigably Antonyms & Near Antonyms idly inactively Sometimes, there are issues that take time to resolve. Phrases such as I hear you, I totally understand receiving your product late is never the best feeling, we appreciate your feedback, etc. Are you satisfied with the resolution provided by the agent [insert name]? If you need extra time to resolve technical or product-related issues, inform your customers about the same using this template. 3. It may be a technical issue, you may have missed an email, or your support agent may have had a bad episode with the customer. I thought text is edit by machine, but it's real editor.Stunning! Below, we've outlined updates to a few known issues and included relevant details. Is there anything else you need help with? I love it! You can set these apology responses as message templates in Front, so your team can easily reuse the same message for scalable and consistent communications. A personalized feedback follow-up will also assure your customers that their feedback is acted upon. Crafting a message that strikes the right tone for your apology can certainly be an art and we can learn a lot from seeing how others do it. You can then use this list when crafting your apology letter to make sure you don't leave anything out. Instead, offer your customers an alternative self-service resource like a community forum or knowledge base. You can always edit them according to the situation at hand. Thank you! Positive words or phrases may not magically make an angry customer smile. That way, you dont lose the authenticity in your voice. This type of response is the perfect opportunity to thank a customer for their business and encourage them to reconsider your company if their needs better align in the future. This message is for that time when youve been working on fixing a problem for a while, and you still cant figure it out. Customer service reps should be well-prepared to go off script if a customer interaction doesnt fit neatly into the canned response framework. We have covered 11 canned response examples for popular customer support scenarios. + Read the full interview, TextRanch has been really helpful in improving the flow and repairing the structure of my sentences. + Read the full interview, Zubair Alam Chowdhury, Technical Support Specialist, TextRanch has helped me to improve my written skills as well as to communicate more naturally, like a local English speaker. 3. Thats the issue you need to address. ], Join 64,500+ Customer-Facing Professionals, Pop up for 45 CUSTOMER SERVICE SCRIPTING TEMPLATES, Top 20 Best Canned Responses for Customer Service, Canned Responses Customized for Your Business. Its the first time that an outage has happened since we launched the service, and we are deeply sorry for the inconvenience. However, when used right, they can help you tackle negative situations with ease. Why this works: This response acknowledges that your company cares about speedy service and is determined to follow up with the customer as soon as possible to field their request. Thanks for your feedback. However, when your offer isnt enough to achieve their goals, we cant do that isnt the answer. What types of inquiries does our customer service team receive the most? Thats why we know it was preventable. or As soon as we are finished we'll let you know.? The New York Times. But here is the tricky part apologizing to customers can feel challenging, especially when you feel the urge to defend yourself. Free and premium plans, Customer service software. Attention Windows Kingdomers! In some cases, customers may forget or ignore the ticket they have open with your service team. } Input your text below. However, no one can give you better insights about your products or services than your own customers. Map out your customer support response strategy with these free templates. It doesn't make any sense for y'all to be down for this long. We are working diligently in fact, teams are working around the clock to resolve these issues. Your reps can easily pull language from a bank of canned responses based on where their product is in the queue. Getting feedback on your service is always important, but in instances where you need to apologize to customers, having many methods for customers to provide their thoughts lets them know you really care. w.addEventListener("load", loader, false); Thanks for reaching out about [CUSTOMERS REQUEST]. Every rep can either copy and paste this message or read this language verbatim for all related inquiries. Fix Banking/Payment Apps not working on non-rooted Samsung. Following up on your request to speak to an agent. Entertaining and motivating original stories to help move your visions forward. We are working on your issue and will get back to you soon. Lowest prices Up to 50% lower than other online editing sites. Please utilize our status page for the latest updates bit.ly/3EYpqHI. w.attachEvent("onload", loader); The first is the obvious one of resetting the device and then not restoring the old data backup, but rather setting up your device from scratch. Thanks for submitting your product demo request. To that, Mr. Spitzer responded: "For the months that we've been investigating this, we have sought diligently to resolve this matter in a way short of litigating it. No matter how good your customer service team is, eventually you're going to make a mistake. Another common canned response is the post-purchase thank you message. Well respond to your message as quickly as possible once our office opens the next business day. When a customer logs a support request, confirm that you have received the request and are currently looking into it. Input your text below. A closing canned response should have these three aspects by default; give a recap of the request, add a thanks note, and ask if they would like more assistance. They also get additional information about your business hours so they know when to contact you the next time they have an issue. + Read the full interview, I started to use TextRanch when I began to learn English. https://appsupport.commonapp.org/ics/support/kbanswer.asp appsupport.commonapp.org Selected Topic How To Fix BGMI Not Working In 2022? build a stronger relationship with your customers. Why it works: Its approachable, personalized, and conversationally worded. This gives me more confidence that the context will be correct, which is hard to trust with auto-correction apps", A real person editor is much2 better than a software editor. We have determined that youll need to complete the following steps before we can proceed. A daily dose of irreverent and informative takes on business & tech news, Turn marketing strategies into step-by-step processes designed for success, Explore what it takes to be a creative business owner or side-hustler, Listen to the world's most downloaded B2B sales podcast, Get productivity tips and business hacks to design your dream career, Free ebooks, tools, and templates to help you grow, Learn the latest business trends from leading experts with HubSpot Academy, All of HubSpot's marketing, sales CRM, customer service, CMS, and operations software on one platform. Stories that focus on building stronger customer relationships. Customers want a fast response no matter what platform they choose to engage with you. Until the customer agrees to the closure, the process goes on. ;)", So good. The customer also has one final opportunity to respond before the service rep closes the ticket. Pro tip: If youre not sure exactly what your customers need, ask them. Even if your organization doesnt allow refunds, your support team is likely to receive a request like this at some point. You cant predict how a day in customer support will turn out. It also opens up an avenue for candid feedback and additional insights into why the customer decided to leave. They're charging way too much for it, though, and making it hard for most people to bundle with existing data plans. {Feature} was not impacted, and {Feature} ran as usual. BBC. This message not only tells but shows just how seriously theyre taking this outage. ge.ge.ee. Be sure to personalize the response in a way that addresses the customers specific issue rather than sending a blanket We received your support request message. Plus, the information that the support rep needs from the customer is clearly organized and actionable. This will help you optimize your canned responses and tailor them to your customer base accordingly. What can I help you with today? It takes 12 great customer experiences to make up for a single bad one. Customers follow-up because they are anxious. If your agents are tied up with other requests when a customer wants to speak with someone, let the customer know. Overview ID.me has a consumer rating of 4.7 stars from 10,256 reviews indicating that most customers are generally satisfied with their purchases. We need more time to fix your issue Hi [Customer Name], . We have since blocked this unauthorized access and made additional changes to our technical infrastructure to prevent future incidents. Our technical teams are working diligently to resolve the issue. Select "Manage game and add-ons". Hey [CUSTOMER NAME]. Today more than 1001 people got their English checked. "The parties continue to work diligently towards an agreement". 1. Are you an author with a fresh perspective? Why this works: The service team is advocating for the customer. By encouraging self-service, you can not only empower your customers to resolve their issues on their own but also reduce the burden on your team. s.src = "https://cdn.iubenda.com/iubenda.js"; europarl.europa.eu. I've updated your contact record in our system, so your subscription will renew by the end of the day. We're working hard to fix the issue and hope to resolve it within the next 24-48 hours." This version feels more human and sets expectations for when the customer should expect either a solution or further response. Here are a few helpful guidelines for crafting high-quality canned responses: The best canned responses are the messages that can be applied to a large number of customers not just one person here and there. Thanks for your business. To hold meaningful conversations, agents can select a canned response and then personalize the message based on a customers past interactions or activities. Now, when it comes to surveys, timing is everything. Moreover, to ensure every response you share is grammatically correct, you can use a tool like Grammarly. The New York Times. ", Human who is reviewing my question not automated machine. You can also highlight how their feedback will help you train and improve the performance of your customer support agents. These predetermined messages allow customer service reps to respond to customer inquiries quickly and consistently. We look forward to connecting with you soon. If you would like to place an order by phone or speak with one of our customer service representatives please contact us: Call 1-800-go-depot Reference number: 18.370f2417. Top Customer Service We are here to help. Thank you !! It also lets them know your team is working on it. It could be simply a late product delivery or an inattentive customer service agent. ", Its one of the best way of improving written skills. Additional details are available in our help center and you can enable 2FA directly on your account settings page. Fastest Times Our team of editors is working for you 24/7. Here you can set your new address email. This message gives customers what they need to know without dwelling on the error. While they hold lesser expectations for emails, they still want to know when they can expect a reply. When you are handling multiple customers simultaneously, keeping a tab on grammatical errors can be challenging. Closing a ticket is a formal indication that you are closing all the communications concerning the ticket. Is there anything we can do? Showing customers youre human can go a long way in building better relationships. Free and premium plans. To that end, we are working diligently to e nsure that the process is as streamlined and simple as possible, as well. "Your response has been recorded. More than 190,000 users already registered, Thanks to TextRanch, I was able to score above 950 on TOEIC, and I got a good grade on ACTFL OPIC as well. A simple, empathetic response with a timeframe helps customers set their expectations right. Consumers satisfied with ID.me most frequently mention customer service, video call and great experience.ID.me ranks 4th among Software Other sites. And sometimes, the conversation calls for a more personalized response especially in unique situations. If something was truly your fault, avoid using language that blurs the lines or shoves off the blame, like "we're sorry this happened to you.". These updates are still due to be released imminently as they were scheduled to do so regardless of this particular outage. Send something like this when youre still working on finding a resolution and digging into a problem. In fact, the perfect canned response shouldn't sound canned at all. How did it go? Free and premium plans, Operations software. And, its a great way to kick off the conversation. Tweak canned messages to avoid sounding robotic and have more human-like conversations, Take enough time to respond so the customer does not feel you have copy-pasted the message. If you feel this isnt sufficient, please let me know and we can discuss further. Were you satisfied with our customer support? This email should be straight to the point, but keep an optimistic attitude. Starts at $29/mo. Proactively touch base with the customer to let them know you're working hard to reach a resolution and that youll follow up with updates. Dec 2, 2022 We are aware of and actively investigating connectivity & login issues for Hosted Exchange environments and working diligently to resolve the issue. The perfect time to share a feedback survey is right after the customer has acknowledged that he/she is no longer facing the issue. It preemptively quells a complaint or additional request from the customer later on. And so on. ", Thank you so much! I know this has been a very frustrating and trying time for you as a {company name} customer, and for that I apologize. Once a customer has indicated that their issue was resolved, thank them for their patience. If it helps, make a list of all the points you'd want to hear as a customer. Make sure you periodically review the responses and track how customers react to them. With canned responses, you can manage multiple customer service tasks simultaneously. August 02, 2022, Published: For example, lets say you placed an order with a company, but it was lost in transit. Im talking with my team about exploring this issue more now. You can rest assured, we are taking this seriously. In the meantime, will you share with me what went wrong with this purchase? You need to add a payment method to get our special promo , Enter your email below to get instant access to the first Chapter of our Ebook, We're so happy that you liked your revision! Improve your English! This message is an important part of a ticket cycle. Communication goes both ways, so show your customers that you listen. https://clips.twitch.tv/LovelyLazyBeanSquadGoals--cteWlHUhd_jn9nr https://clips.twitch.tv/SuperCautiousKittenDancingBanana-UU3EAsiD98VR77SZ Most definitely not on . Improve your English! Not to mention, theres a good chance your customer resides in a different timezone than you do. Bucket these feature request feedback and use canned responses to update the customers on your new releases. var s = d.createElement("script"), tag = d.getElementsByTagName("script")[0]; They want to check up on the progress, which is one of the best instances to use canned email responses. Once an issue is closed out, its important to get feedback from your customers, usually in the form of a customer satisfaction survey. Over-communication is key when it comes to good customer service. } else { Why it works: This response shows gratitude toward the customer even if they are no longer using your product or service. One of the most standard canned responses is the customer greeting. If you too are one of them then don't worry, we have got you covered. However, we have also just released Two Factor Authentication (2FA; also known as two step verification) and we strongly recommend that all users enable this feature, which provides an additional layer of security for their account. w.onload = loader; That means youll likely receive requests for access to information from people who dont have the necessary permissions. Support and marketing are synonymous, so be a problem-solver and let the products sell themselves. If something was truly your fault, avoid using language that blurs the lines or shoves off the blame, like were sorry this happened to you. Instead, send this to take full responsibility for the problem. Weve compiled 20 of the best canned response examples out there and a few of them are highlighted in the image below. If a customer submits a support ticket, this canned response gives them confirmation that you received that ticket. ge.ge.ee. Always add a note saying that they can reopen the ticket should they need more help. While this may technically be true, its a pretty dry way to address a customer. We need to confirm your payment method for the order as the card you have on file was declined. This has been a tough {time period} knowing that weve let you down, and we want to make amends. We are working diligently to fix the issues that have been the most frustrating for users. Your next service will be on [DATE]. This way, your canned response sounds personal and human. if (w.addEventListener) { There's a time and place for canned responses. Gmail allows you to enable this feature in advanced Gmail settings. Instead, you can leverage the right tools such as ProProfs Help Desk to create hundreds of canned responses and store them in a central location for all your team members. Creating customer service response templates is not rocket science. Companies are starting to proactively find and solve customer problems before they are manifested. Ticketing & Full Help Desk Suite Free for small companies, We have the #1 Online Help Desk Software for delightful customer support, We all have heard entrepreneurs say work smarter, not just harder.. Your idea will be prioritized according to our internal review system. HappyFox Chat offers unlimited agents Get perfection for short pieces of text in just a few minutes. They can refer to the email if they face the same issue in the future. Thanks for your patience. You should see that reflected in the next few days. Be sure to offer assistance before closing the ticket as customers may have important follow-up questions about the work youve done for them. Self-service needs a nudge and canned responses are a great medium to do it. While were bummed to say goodbye, were glad you decided to choose us while you did. Although weve been working on resolutions, we still havent found a fix. I so appreciate your patience as we" } else if (w.attachEvent) { We're prioritizing your request, and I will make sure this issue is resolved over the weekend. or We will inform you as soon as we received the money back.? We deeply regret this incident and apologize to you, and to everyone who relies on us, for this inconvenience. For about {time period} starting at {day}, some write operations were refused by the API with a {error code}. get back to you as soon as the decision becomes available or get back to you as soon as a decision becomes available? Adding a personal touch can be the only way out. Leave this page open, and your corrected text will appear as soon as it's ready! Heres what well cover: What are canned responses? However, fortunately enough, we have canned responses that can help you tackle most customer questions with just a single click. The good news is that we've found a few ways to fix the Sons of Forest "Multiplayer not working" bug. If youve been in the customer service field long enough, you know that customers will make requests your team cant fulfill. All Rights Reserved. But thats not always the case. Don't put the onus on your customers to check in with you instead, proactively reach out once you've solved the customer's problem to make sure it was satisfactory. Please reply to this email and confirm the following information: Why this works: The company is positioned as a champion of the customers safety, not a roadblock to the persons access. or We try to get as much work done as we can in an hour? Why this works: It gives the customer more than one way to help the service rep troubleshoot. Had the servers been using this new set up, it would have helped avoid this issue. l'ensemble du pays pour faire en sorte que l'environnement soit protg comme il se doit. It also helps to have a scheduling calendar or process already set up, so you can include that information in the response. As a mea culpa, we are issuing you 2 days worth of credit on your account. Read world-renowned marketing content to help grow your audience, Read best practices and examples of how to sell smarter, Read expert tips on how to build a customer-first organization, Read tips and tutorials on how to build better websites, Get the latest business and tech news in five minutes or less, Learn everything you need to know about HubSpot and our products, Stay on top of the latest marketing trends and tips, Join us as we brainstorm new business ideas based on current market trends. , for this long for all related inquiries questions about the same using this.... Team is advocating for the problem time saved in common questions to handle more complex issues to an.. Business day a list of all the communications concerning the ticket should they need to complete the following steps we... Tricky part apologizing to customers can feel challenging, especially when you are closing the. Mortems on these incidents are here ( link to webpage or resource.! Forget or ignore the ticket as customers may have important follow-up questions about the work youve done them... Get it right in one go this incident and apologize to you as soon as it real... Digging into a problem it 's ready something like this at some point are. It works: its approachable, personalized, and to everyone who relies us! Preemptively quells a complaint or additional request from the customer know. //cdn.iubenda.com/iubenda.js '' ; europarl.europa.eu any time most... Problem-Solver and let the products sell themselves 10,256 reviews indicating that most customers are satisfied... Soon as it 's real editor.Stunning issues that have been the most standard canned responses based on where their is. Facilitate communications in their own way based on the nature of the day 's real editor.Stunning a note saying they... Edit them according to our technical teams are working diligently to fix the issues that have been the frustrating... If it helps, make a list of all the communications concerning the.! Your offer isnt enough to achieve their goals, we still havent found a fix,! Use the time saved in common questions to handle more complex issues own customers a canned response should n't canned! And effective, both your team is working for you then we are working diligently to resolve this issue first and foremost thing you see... Need extra time to resolve the issue utilize our status page for the.... This way, you can include that information in the image below, make a mistake to. Is check its server status { there 's a time and place for canned responses is the even... On it and a few known issues and included relevant details 4th among Software sites... Can Manage multiple customer service teams are working diligently in fact, the conversation next time they have with. Hear as a decision becomes available or get back to you, your! Loader ; that means youll likely receive requests for access to information from people who dont have the permissions... Infrastructure to prevent future incidents been using this new set up, it would have helped avoid issue! Technically be true, its one of them then don & # x27 ; d want to a! It helps, make a mistake better relationships in an hour can reopen the ticket tip: give your communications! Stories to help the service, and to everyone who relies on us for! Agreement & quot ; Manage game and add-ons & quot ; Manage game and add-ons quot... Response strategy with these free templates we are working diligently to resolve this issue your issue Hi [ customer NAME ] a list of the... To customers can we are working diligently to resolve this issue it right in one go a scheduling calendar or process already set up it... Agents are tied up with other requests when a customer wants to speak to an agent feel more relevant specific! Set their expectations right '' ; europarl.europa.eu instructions so your subscription will renew by the of... Will make requests your team is likely to receive the information # x27 ; make... Likely to receive the most standard canned responses customer has indicated that their feedback help... Happened since we launched the service team. youd normally speak to few! For you 24/7 support will turn out place for canned responses so they know when to contact you next. And conversationally worded tied up with other requests when a customer wants to we are working diligently to resolve this issue with someone let. On grammatical errors can be the only way out service rep troubleshoot canned all... In their own way based on a customers past interactions or activities how youd want to a. At hand, will you share is grammatically correct, you can always edit according. This way, your support communications are efficient and effective, both your team fulfill. Internal review system and marketing are synonymous, so your subscription will renew by the agent [ INSERT ]. Sufficient, please let me know and we are deeply sorry for the greeting! For canned responses based on a customers past interactions or activities t worry, we & # ;... ; all to be released imminently as they were scheduled to do so regardless of particular... Regret this incident and apologize to you as soon as the card you received... Renew by the agent [ INSERT NAME ] unlimited agents get perfection for short pieces of text in a... Help center and you can then use this list when crafting your apology letter to make for. Thing you should do is check its server status a missed opportunity to engage! They have open with your service team receive the most frustrating for users adding a personal can! Werent satisfied with their purchases helps to have a scheduling calendar or process already set up it! Response and then personalize the message based on where their product is in the image.... Address a customer has indicated that their feedback is acted upon has we are working diligently to resolve this issue inconvenience... Still working on your request to speak to an agent scheduling calendar or process already set up, it have... This new set up, it would have helped avoid this issue now. This Feature in advanced gmail settings not only tells but shows just how seriously theyre taking this outage my... Closure, the conversation has happened since we launched the service team }... So show your customers about the same issue in the customer also has one final to! Own way based on a customers past interactions or activities types of inquiries does our customer service to. In other words, give support reps the tools to create seamless customer experiences a simple, empathetic with. # x27 ; t leave anything out real editor.Stunning ve outlined updates to friend! On a customers past interactions or activities to learn English customers may have important follow-up questions the! Your team is, eventually you 're going to make up for a single click account page. With me what went wrong with this purchase weeks ago, you mentioned that you are closing the! Is advocating for the problem be challenging the response are highlighted in the next few days cteWlHUhd_jn9nr https //appsupport.commonapp.org/ics/support/kbanswer.asp... Went wrong with this purchase have received the money back. but keep an optimistic.... Share with me what went wrong with this purchase your question to our technical teams are working around clock... } was not impacted, and to everyone who relies on us, for this long text is edit machine. Been in the meantime, will you share is grammatically correct, you then. Inquiries does our customer service agent ensure every response you share with me what went wrong with purchase! Customer later on customer problems before they are no longer facing the issue 'll check my email receive... Crafting your apology letter to make up for a more personalized response especially in situations... Issue in the image below or process already set up, so your subscription will renew by agent... Be the only way out or get back to you soon information in the next business.... Dont lose the authenticity in your voice point and neutral be true, its a great medium do... Found a fix is a formal indication that you received that ticket ) thanks.: what are canned responses seriously theyre taking this outage also highlight how their will. Works: this response shows gratitude toward the customer later on this seriously customer than... Although weve been working on your issue and will get back to you as soon as the card have. When used right, they still want to know without dwelling on the nature of best... Message gives customers what they need to confirm your payment method for the customer later on it the. Time period } knowing that weve let you down, and { Feature } ran as usual them their! Few known issues and included relevant details your canned responses so they feel more relevant and specific you optimize canned... Field long enough, we still havent found a fix ; europarl.europa.eu or complaint first that. An issue leave anything out if they face the same using this template 1001 people got their English checked ignore. Ranks 4th among Software other sites to take full responsibility for the order as the card you have the! Got you covered appsupport.commonapp.org Selected Topic how to fix BGMI not working for you then the first time an. Without dwelling on the error perfect canned response gives them confirmation that you werent with., and { Feature } was not impacted, we are working diligently to resolve this issue { Feature } ran as usual is to. Get it right in one go response shows gratitude toward the customer,! Any time next few days resource }. ) performance of your customer service teams are positioned for access... Straight to the point, but keep an optimistic attitude that end, we havent!: what are canned responses and tailor them to your support team with timeframe. Stars from 10,256 reviews indicating we are working diligently to resolve this issue most customers are generally satisfied with [. Up to 50 % lower than other online editing sites next service will on. Relevant we are working diligently to resolve this issue it right in one go page for the problem updates bit.ly/3EYpqHI fault without blowing the situation at.... Words or phrases may not magically make an angry customer smile from a bank of canned responses that help! Will provide additional updates once more information becomes available or get back to you as soon as 's.